The relationship with a client shouldn't end when the transaction closes.
For real estate professionals and organizations across the residential real estate industry, the move-in period is an important opportunity to continue providing value, strengthening relationships, and creating a memorable client experience.
That's where Connect Services comes in.
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Connect Services supports the residential real estate industry with modern move-in support solutions designed to enhance the client experience and extend engagement beyond closing. Through proprietary technology and a nationwide service network, Connect helps partners streamline the move-in process across all 50 states.
For partners, the goal is simple: provide clients with modern move-in support without adding more work to your team's plate.
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Moving into a new home comes with a long list of things to coordinate. From utilities and internet to television, security, insurance, and other essential services, clients can quickly find themselves managing multiple providers and spending valuable time getting everything set up.
Connect Services helps simplify that process.
Through one streamlined experience, Connect coordinates a wide range of home services so clients don't have to manage everything on their own. Supported services include utilities, internet, television, home security, insurance, moving services, energy, solar, pest control, lawn care, home warranty, water filtration, mobile and wireless services, rekey and locksmith services, and more.
The result is a more organized and less stressful move-in experience.
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One of the biggest advantages of the Connect Partner program is that it's designed to add value without adding operational complexity.
Connect helps partners provide complimentary white-glove move-in support while creating a simple, no-lift revenue opportunity. Partners can extend client engagement beyond closing, provide additional value, and give clients access to dedicated support throughout the move-in process.
Instead of your team spending time researching service providers, coordinating appointments, or answering questions about home-service setup, Connect handles the process.
Your team can stay focused on the client relationship while Connect focuses on the move-in.
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Getting started is designed to be straightforward.
Partners can submit referrals through the Connect Partner Portal, an API integration, or a referral import using the client's basic contact information.
Once a referral is submitted, a dedicated Solution Consultant reaches out to the client to understand their needs and provide available services and utility information for their new home.
The Connect team coordinates the services selected by the client and streamlines the setup process.
Connect coordinates and connects the services the client chooses, helping simplify the move-in experience from start to finish.
It's a simple process that allows partners to offer meaningful move-in support without taking on the work themselves.
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A major part of the Connect experience is personalized support.
Every client is paired with a dedicated Solution Consultant who serves as a single, trusted resource throughout the move. The consultant manages the setup process and provides personalized guidance based on the client's needs.
Clients can also choose how they communicate, whether that's by phone, text, or email.
Personalized recommendations help clients select the services that best fit their needs, while ongoing support helps create a simpler and more seamless move-in experience.
This gives partners another way to demonstrate that their commitment to the client doesn't stop at closing.
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Moving can be expensive, and time is just as valuable.
According to Connect's partner materials, clients can save valuable time and potentially hundreds of dollars on requested services. By coordinating multiple home-service needs through one experience, Connect helps reduce the friction that comes with contacting and managing numerous providers independently.
For clients, that can mean fewer tasks to manage and more time to focus on settling into their new home.
For partners, it creates another opportunity to deliver value during a critical part of the customer journey.
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A strong partnership should provide visibility, not leave you wondering what happens after a referral is submitted.
Connect's Partner Portal provides enterprise partners with visibility into referral activity and customer engagement. Portal capabilities include real-time referral tracking, reporting and analytics, lead and performance metrics, referral links and lead submission tools, marketing resources, and sub-partner management capabilities.
That visibility makes it easier for partners to stay informed about referral activity and understand how clients are progressing through the Connect journey.
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The post-closing experience represents an opportunity to build stronger relationships with clients.
By connecting clients with move-in support, partners can remain involved during a time when customers need practical assistance the most. Connect's model allows partners to provide this additional value without creating additional operational lift for their teams.
It's not simply about connecting services. It's about creating a smoother transition into a new home.
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Connect Services is built to help residential real estate organizations deliver streamlined move-in experiences while creating additional value for their businesses.
With nationwide coverage across all 50 states, a dedicated Solution Consultant for every client, support for a wide range of home services, and tools that provide referral visibility, Connect gives partners a simple way to enhance the client experience beyond closing.
Ready to get started?
Access the Connect Partner Portal to submit a referral and start providing your clients with a simpler move-in experience.
Better move-ins create better client experiences. Let Connect help you deliver both.